With Nuance Call Steering, callers interact with an automated speech recognition-based solution that enables them to speak naturally and then to be quickly routed to the correct destination. Nuance Call Steering serves as a gateway to an organization's contact center, enabling companies to establish a single point of contact and instantly route callers to the customer care solution best equipped to meet their needs. For example, the application can simply greet callers with "Welcome, what would you like to do?" A caller may respond by saying such wide-ranging phrases as "I have a billing question," or "what is the, um, the status of, er, my package?", and then the system can automatically route the caller.