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Frequently Asked Questions

Business Questions  |  Investor Questions

General Business Questions

Q. Who is Nuance Communications, Inc.?
A. Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. The company's technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Nuance comprises the world's largest portfolio of speech and imaging products backed by the expertise of its professional services organisation and a partner network that can create solutions for businesses and organisations around the globe. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.

Q. When was Nuance founded?
A. The company was incorporated as Visioneer, Inc. in March 1992, and until December 1998 developed and sold scanner hardware and software products. On 6 January 1999, Visioneer sold the hardware business and the Visioneer brand name to Primax Electronics, Ltd., and on 2 March 1999, Visioneer acquired ScanSoft, in a cash election merger, from Xerox Corporation. The corporate entity "Visioneer" survived the merger, but changed its name to "ScanSoft, Inc." On 18 October 2005, the company changed the name to "Nuance Communications, Inc."

Q. How many employees does Nuance have?

A. Nuance has more than 6000 employees in more than 35 offices throughout the world.

Q. Where are the company's headquarters?
A. Nuance maintains its corporate headquarters in Burlington, Massachusetts and operates from more than 35 regional offices around the world.

Q. How does Nuance sell its products?
A. Nuance sells its products through a network of more than 2000 channel partners, including leading system vendors, independent software vendors, value-added resellers and distributors, as well as through direct sales personnel and through its website. The company has grown through a commitment to open solutions and nurturing a partner network that spans all areas of the business and multiple geographies. Today, through various partnering programmes, the company maintains strategic relationships with hundreds of leading companies - including Accenture, Avaya, Canon, Cisco, Hewlett-Packard, IBM, Lexmark, Microsoft, Nortel, Sony and Xerox - that help bring Nuance technologies, applications and solutions to global markets.

Q. Who are some of the company's customers?
A. Nuance customers span a range of industries and disciplines with particular concentration in industries that breed information, including financial services, healthcare, government, educations, utilities, travel and telecommunications. Today, more than 16 million people use a Nuance productivity application; more than half the Fortune 100 use Nuance speech solutions and nearly one thousand devices - handsets, printers, cars - incorporate Nuance technology.

Customer examples include:


Some of the world's leading companies have selected Nuance to automate call centres, directory assistance, consumer devices, cars and enterprise auto attendants, including Bank of America, Bell Canada, United Airlines, the Internal Revenue Service, Delphi, Citroen, Chrysler, Sony and Verizon.


Thousands of individuals and corporations use the software to prevent or treat repetitive strain injury, or simply to become more productive.


Companies such as Brother, Canon, Hewlett-Packard, Visioneer and Xerox include our technology in digital copiers, printers and scanners, as well as multifunction devices that combine these capabilities. In addition, companies such as Corel, Kofax, Lockheed Martin, Microsoft and Symantec embed our digital capture technology into their commercial software applications.

General Investor Questions

Q. Where is Nuance's stock traded, under what ticker symbol?
A. Nuance common stock is traded on the Nasdaq National Market system under the symbol "NUAN."

Q. What is Nuance's financial calendar?

A. Nuance operates on a fiscal calendar that begins on 1 October and ends on 30 September. Quarter end dates include:

First Quarter - 31 December
Second Quarter - 31 March
Third Quarter - 30 June
Fourth Quarter - 30 September

Q. Who is Nuance's stock transfer agent? How can I contact them?
American Stock Transfer & Trust Company, LLC

Operations Centre:
6201 15th Avenue
Brooklyn NY 11219

American Stock Transfer & Trust Company, LLC is available to assist shareholders with changes of address, transfers of stock certificates into another name and replacement of lost stock certificates.

Q. Does Nuance pay a dividend?
A. Nuance has never declared or paid cash dividends on its capital stock and has not indicated that it anticipates paying cash dividends in the foreseeable future.

Q. Can I purchase stock directly from Nuance?
A. Nuance does not offer a direct stock purchase programme or a dividend reinvestment programme. Shares of Nuance common stock may be purchased through licensed brokers.

Q. How do I request a Nuance investor packet?
A. Visit the Contact IR section of this website to submit your request.

Q. How do I get on Nuance's mailing and conference call lists?
A. You may sign up for Email Alerts directly from this website.

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