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Press Releases

26.04.2016 Majority of Consumers Want Intelligent, Personalized Dialogue with Customer Service

New Research Shows that nearly 90 Percent of Consumers Expect and Prefer Conversational Interactions with Customer Service; Nuance and Leading Global Customers to Showcase Value of Conversational Experiences at the Opus Research Intelligent Assistants & Intelligent Authentication Conference

25.04.2016 Nina Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service

For Swedbank Customers and Customer Service Agents Alike, Nina Makes it Easy to Get Answers; New Conversational Virtual Assistant Resolves 78% of Queries during First Contact

17.03.2016 Nuance Teams up with TalkTalk to Roll out Voice Biometrics to UK Consumers for a Better Customer Experience

TalkTalk Becomes First Telecoms Provider in the UK to Embrace Voice Biometrics from Nuance

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