Polska Telefonia Cyfrowa S.A. Launches Nuance Voice Biometrics Solution
Nuance VocalPassword Delivers Automated Password Reset Applications to Employees; Drives Efficiency and Convenience
MERELBEKE, BELGIUM – July 16, 2012 – Nuance Communications, today announced that Polska Telefonia Cyfrowa S.A., a subsidiary of Deutsche Telekom, has deployed Nuance VocalPassword for use by its more than 4,500 employees. Launched in December 2011, Nuance VocalPassword enables employees to automatically reset their network and desktop access passwords simply by speaking. The system uses Nuance voice biometrics to confirm their identity, and Nuance speech recognition to implement the password reset – eliminating costly manual IT support processes while improving worker productivity.
With more than 20 million voiceprints, Nuance Voice Biometrics have become the de-facto standard in authenticating and identifying people simply through the sound of their voice. Proven at leading organizations across a wide range of markets, including financial services, customer care, government and consumer devices, Nuance Voice Biometrics provide users with fast, convenient experiences – eliminating the need for passwords and PINs.
“Nuance VocalPassword has positively impacted our employees, giving them the ability to easily and efficiently reset their passwords 24 hours a day, seven days a week,” said Maciej Zawada, platforms and systems development bureau director of Polska Telefonia Cyfrowa S.A. “As a result, not only have we been able to eliminate the need to ask them a series of detailed questions to verify that they are indeed who they say they are; more importantly, we have been able to reduce the time it takes to verify an employee’s identification to just 20 seconds, freeing up our IT staff to handle more pressing issues. Given our positive experience with VocalPassword, we are exploring how we can now roll this service out to our customer service contact center.”
The Nuance Voice Biometrics portfolio includes VocalPassword™, a speaker authentication system that replaces traditional PINs and passwords to authenticate customers within an IVR, mobile app or website; FreeSpeech, which automatically identifies speakers passively during a live conversation with a customer service agent; DragonID, which provides authentication and identification capabilities embedded into hardware devices, such as mobile phones; and Loquendo Public Security Solutions for government agencies, such as law enforcement, military and intelligence services.
“Given that human voices are as individually unique as fingerprints and retinas, they are an ideal way for companies to authenticate employees and customers,” said Robert Weideman, executive vice president and general manager, enterprise of Nuance Communications. “Polska Telefonia Cyfrowa S.A. is a prime example of how voice biometrics can help employees access information or services remotely at any time, by simply using the sound of their voice.”
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.