Contact Centre Solutions
Nuance provides tailored, phone-based Customer Service Solutions that help financial institutions deliver innovative, differentiated and cost-effective customer care. Our experience with 14 of the top 15 banks provides us with a unique insight into consumer preferences for self-service, enabling you to earn happy, loyal customers.
Multi-modal Messaging, Dictation and Search Solutions
Nuance’s patented speech and text input applications enable faster, easier navigation, messaging and search across a wide array of device platforms. These multi-modal solutions are easily customisable to enhance device utility and team productivity. Nuance’s expertise in language development, speech science and UI design, may be leveraged to create Industry/Business specific text input language databases, speech grammar models, text keyword search files and user interfaces that best meet your unique needs.