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Contact Centre
Customer Care

Looking for a trusted partner to help you deliver top-notch customer service and an exceptional experience via the contact centre? End your search here, with confidence. Nuance provides tailored, phone-based customer service solutions that support intuitive interaction between companies and their customers. Our full suite of customer care solutions and services enable organisations with complex and evolving customer care operations to earn happy, loyal customers, while keeping costs low.

Why Nuance for Your Contact Centre

Deliver Exceptional Customer Service Experiences

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There’s a proven link between great customer experience and increased customer loyalty, with significant revenue implications. Research shows the phone is still the most heavily used customer service channel – which makes delivering great phone-based experiences a business requirement. Let us help you exceed your callers’ expectations.

 

End-to-End Contact Centre Solutions Management

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With more than twenty years of experience, we understand every aspect of delivering customer care through the contact centre. Let us be your full-service partner in developing and refining your contact centre strategy, building and managing your end-to-end solutions and delivering the business results you need.




Depend on Our Contact Centre Market Leadership

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Every year, our solutions field more than 9 billion calls at over 3000 customer sites around the world. With award winning customer experience design teams and core competencies in IVR, speech, CTI, desktop and more, whatever your needs are, we can help.

  • Leader in speech and customer interactions
  • IVR, CTI and legacy systems expertise
  • Hosted, on-premise and on-device solutions
  • 1200+ pro services solutions experts 
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