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Nuance Delivery System


Ensuring Successful Design, Development, Deployment and Optimisation For Your Mission-Critical Applications

We understand your goals for high quality, differentiated customer care. That’s why our Professional Services team relies on the Nuance Delivery System to plan, design, develop, deploy and optimise your customer interaction solutions. The Nuance Delivery System is a collection of components that together ensure your mission-critical applications deliver exceptional customer experiences and reduce your total cost of ownership.


Benefits of Our Delivery System

  • 20 years of packaged and proven best practices
  • Tools and processes optimised for enterprise-level deployment needs
  • Provides dependable quality throughout all phases of the project lifecycle
  • Consistent processes and documentation ensure requirements traceability
  • Automated processes decrease time spent on development and allow for more time to ensure quality

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Nuance PRO is our established, unified process based upon two decades of practical experience from deploying thousands of contact centre solutions across the world. It ensures consistent quality of our deliverables for your customer interaction solutions.

Learn more about Nuance PRO

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Our teams use tools that automate and streamline the call flow design. We sketch and share the design with your team so we can review the prototype before any code is written. With this framework, designers can fill in details iteratively over time.

Learn more about our design process

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The Nuance Development Framework is how we ensure consistent, high-quality code development when we implement your design. It accelerates our development and testing processes of your contact centre solution by automating the majority of code creation.

Learn more about our Development Framework

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Our standardised reporting and business analytics provide a comprehensive overview of your system’s performance. We give you insight into your end-to-end caller experience to help you decide how to improve your customer service.

Learn more about our Reporting Framework

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Nuance has the largest Professional Services team focused on contact centre solutions, with over 500 employees on the team worldwide. 
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