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Nuance Professional Services

 

Delivering High-Quality, Differentiated Customer Care Solutions for Your Enterprise Contact Centre
 

Our clients trust our Professional Services team to provide a full range of services to help them plan, design, develop, deploy and optimise their customer interaction solutions. Our team has unparalleled contact centre services knowledge including more than 20 years of developing IVR, call routing, desktop, authentication and reporting solutions using all leading platforms and technologies.

 

Why Nuance Professional Services?

  • We’ve deployed over 4,000 speech-enabled self-service deployments in over 23 languages
  • Our speech solutions automate more than 8 billion caller interactions each year
  • More than two-thirds of the Fortune 100 use our speech solutions
  • We have had many long-term clients for more than 15 years
  • We’re responsible for more than 75% of all VoiceXML deployments in the Americas
  • Our terabytes of performance data provide unmatched insight into caller preferences
  • Our strong partnerships with premier technology companies such as IBM, Genesys, Avaya and Cisco
  • Our proven process, tools and reusable assets create efficiencies in our projects

 

Solution Lifecycle Management

Our Professional Services team relies on the Nuance Delivery System - our proven process and tools to plan, design, develop, deploy and optimise your customer interaction solutions through all phases of the project lifecycle.

 

Systems Integration

Our end-to-end customer contact solutions link technologies within your existing architecture. We’ll take care of your callers from switch to agent. Use Nuance as your systems integrator to eliminate the complexities of multi-vendor solutions.

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Nuance has the largest Professional Services team focused on contact centre solutions, with over 500 employees on the team worldwide. 
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