Nuance On Demand is a cloud-based voice platform for hosting and continually improving your contact centre self-service applications. This end-to-end service of entirely Nuance technology and expertise is delivered with 100% availability and benefits immediately from our latest innovations – providing a customer-preferred experience.
Complete access to all our applications and latest technologies. More than simple hosting, as owners of each technology we are the experts on how to use and deliver them best. This is where we continuously improve all our technologies, with improvements immediately available to all our hosted customers.
To deliver a superior customer experience, you need to thoroughly understand your callers and your application performance. You need real-time dashboards, current and historical reporting and dynamic visual analysis to see the patterns and make the right decisions. You need to:
The Nuance On Demand Platform is at the core of our hosted solutions. Our latest self-service technologies are always available here along with built-in capabilities to continually improve the caller experience. The platform delivers:
Our Network Services teams are an essential part of our hosted solutions. These seasoned experts in application deployment and network optimisation proactively monitor the entire IVR eco-system so we always deliver you the best customer experience possible with the highest reliability.