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Nuance On Demand

Hosted Self-Service and Proactive Notifications
Your Callers Will Want to Use

Nuance On Demand is a cloud-based voice platform for hosting and continually improving your contact centre self-service applications. This end-to-end service of entirely Nuance technology and expertise is delivered with 100% availability and benefits immediately from our latest innovations – providing a customer-preferred experience.

Nuance On Demand Includes:

Our Innovation Environment

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Complete access to all our applications and latest technologies. More than simple hosting, as owners of each technology we are the experts on how to use and deliver them best. This is where we continuously improve all our technologies, with improvements immediately available to all our hosted customers.

 

 

 

 

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On Demand Insight

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To deliver a superior customer experience, you need to thoroughly understand your callers and your application performance. You need real-time dashboards, current and historical reporting and dynamic visual analysis to see the patterns and make the right decisions. You need to:

  • Understand and improve the caller experience
  • Visualise IVR performance and Key Performance Indicators
  • Access instant, real-time visibility and historical data
  • Leverage a shared infrastructure
     

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Nuance On Demand Platform

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The Nuance On Demand Platform is at the core of our hosted solutions. Our latest self-service technologies are always available here along with built-in capabilities to continually improve the caller experience. The platform delivers:

  • Access to our latest technologies
  • Multi-channel solutions with inbound, outbound (voice, email, SMS) and on-device self-service
  • Built-in Continuous Improvement techniques
  • 100% service availability

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Network Services

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Our Network Services teams are an essential part of our hosted solutions. These seasoned experts in application deployment and network optimisation proactively monitor the entire IVR eco-system so we always deliver you the best customer experience possible with the highest reliability.

  • 100% service availability
  • Proactive eco-system monitoring
  • Improving customer experience quality
  • Best practices honed from experience

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