Our Innovation Environment
Complete access to all our applications and latest technologies. More than simple hosting, as owners of each technology we are the experts on how to use and deliver them best. This is where we continuously improve all our technologies, with improvements immediately available to all our hosted customers.
On Demand Insight
To deliver a superior customer experience, you need to thoroughly understand your callers and your application performance. You need real-time dashboards, current and historical reporting and dynamic visual analysis to see the patterns and make the right decisions. You need to:
- Understand and improve the caller experience
- Visualise IVR performance and Key Performance Indicators
- Access instant, real-time visibility and historical data
- Leverage a shared infrastructure