Services That Work Together to Provide a Seamless, Efficient and Personalised Customer Experience
Our Computer Telephony Integration (CTI) and Agent Desktop services give your contact centre agents the data they need to deliver a great end-to-end customer experience. As your systems integrator, we understand how data is shared through your entire contact centre, from initial contact, to routing and reporting, down to the resolution at your agent desktop. We’ll help you reduce operational costs, drive revenue and improve contact centre agent productivity.
Benefits of CTI and Desktop Services
- Agents greet callers personally, deliver great service
- CTI services for intelligent call routing, reporting and screen pop
- Eliminate mis-routes and transfers
- Consolidate multiple agent applications into a single unified desktop