Each year, our award-winning, field-proven speech and touch-tone automation solutions field more than 11 billion calls at over 3,000 customer sites around the world. We can help you to deliver personalised service experiences, reduce costs, increase automation and IVR containment rates, drive revenue and make your customer service assistants more efficient and effective.
Natural Language/Call Steering
Transferring mis-routed callers costs time and frustrates customers. Our speech-enabled call routing solutions automate both simple and complex transactions and let your callers describe their needs in their own words instead of wandering through menu mazes. We then use natural language to route callers to the right self-service application or live assistant in one step.