Self-Service Automation
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Deliver an Exceptional Customer Service Experience Through Speech-Enabled Self-Service
Contact centres around the world rely on our self-service speech-enabled solutions — a combination of technologies and services — to automate a wide variety of customer interactions. Speech self-service systems reduce your operating costs and agent handle times without sacrificing the care you show your callers.
Speech Input with Nuance Recognizer
Nuance Recognizer is the foundation of our speech automation solutions. With Nuance Recognizer, you can consistently deliver a great customer service experience while improving your self-service system’s containment rate.
Audio Output with Nuance Vocalizer
Nuance Vocalizer is our spoken output engine. It gracefully combines computer-generated and pre-recorded audio so you can automate more types of calls, improve your callers’ self-service experience and reduce implementation and operational costs.
Natural Language Technologies
Natural language technologies teach your speech system to be more “forgiving” and understand more caller responses. Consequently, your callers have a better experience and are more likely to finish their task within your automated system.
Nuance Dialog Modules
Our pre-packaged speech application building blocks capture our best technology and the work of our Professional Services teams. Their built-in experience will improve your Voice User Interface (VUI) design and speed up your application development.