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Vertical Industry Solutions

Contact Centre Solutions Tailored for the Needs of Your Industry’s Customer Life cycle

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See how Nuance contact centre solutions deliver great customer service experiences.

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Nuance brings over 20 years of extensive industry experience and understanding of how consumers prefer to interface with a customer care operation over the phone. Our vision is to make every customer interaction with your organisation one that delivers differentiated service in a cost-effective manner.

Nuance Solutions for Your Industry

Telecommunications and Service Providers

Nuance has been a strategic partner to leading telecommunications and service providers for over a decade. Our role today is even more critical. As mobile phone usage is sky-rocketing, consumers expect consistent, convenient and innovative customer experience 24x7 from any channel. Nuance is in a unique position to help.

Call routing solutions decrease misroutes
Mobile Care solutions expand value to consumers
Voice identity focus ensures consistent brand across channels
Personalisation through outbound and text-to-speech
Learn more about Nuance’s experience with Telcos/Service Providers

Financial Services

Nuance helps financial institutions deliver innovative, differentiated and cost-effective strategies for customer care. Our experience working with 14 of the top 15 banks in the USA provides us with unique insight into consumer preferences for self-service. We use this insight to deliver solutions that meet the evolving needs of today’s consumers.

Voice biometrics enhances security over the phone
Proactive notifications provide differentiated service
Speech recognition improves menu navigation
Design services deliver exceptionally usable and personalised interactions
Learn more about our voice biometrics expertise
Demo: outbound solutions for Retail Banking
Learn more about Nuance’s experience with Financial Services companies

Energy/Utilities

Smart Grid deployments are revolutionising the way Energy Utilities provide services to their customers, resulting in them re-thinking their billing systems, data management and customer interaction strategies in order to reduce costs and reliably deliver electricity and gas.

Proactive notifications provide differentiated service
Provide consistent data through multiple channels
Unique approach to improving the customer experience
Informed decision making driven by data
Demo: Outbound solutions for Utilities
Learn more about Nuance’s experience with Utilities

Healthcare Insurance

Given that the USA has committed to significant healthcare reform, the healthcare insurance industry is preparing for dramatic changes. Lowering cost and accessibility of Healthcare continues to be a major priority. Providing more competitive service is a must. Nuance helps to provide consistent multi-channel customer service via the phone, web and live agents.

Develop a strategic, actionable road map for investment
Provide consistent data through multiple channels
Differentiate by delivering quality care and excellent service
Learn more about our Nuance’s experience with Healthcare Insurance companies

Additional Vertical Industry Focus

For over 20 years Nuance has been providing customer interaction solutions to US state, local and
federal governments, property and casualty insurance, life and retirement services, retail and travel and hospitality companies. Each industry manages unique customer demands. Nuance can help you exceed expectations and differentiate your service cost effectively.