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Nuance and Avaya

Strong Partnership with Long History of Providing Superior Contact Centre Automation Solutions

Nuance and Avaya

Nuance and Avaya have been strategic partners for many years, with many joint customers around the world reaping the benefits of this multi-faceted relationship. Nuance core speech technologies and auto attendant packages are fully integrated with Avaya’s line of state-of-the-art IVR platforms including Avaya Interactive Response and Avaya Voice Portal. Together, Nuance and Avaya provide customers with the solutions required to deliver an exceptional caller experience.

Nuance is also a leading Avaya systems integrator. No other Avaya partner has more experience deploying and managing end-to-end systems based on Avaya systems. Nuance Enterprise Services has a team dedicated to deploying Avaya IVR, CTI and agent desktop solutions. The team is committed to delivering quality, differentiated self-service solutions in both Avaya Dialog Designer and Nuance Development Framework environments.

  • Nuance and Avaya – partners since 1999
  • Nuance is a Premier member of the Avaya DevConnect programme
  • Large, global, joint customers in many vertical markets
  • Tight integration ensures smooth deployments 
  • Avaya Voice Portal, an open-standards platform, offers industry leading reliability and scalability

Avaya provides leading unified communications, contact centres, data solutions and related services to businesses and organisations around the world. Enterprises of all sizes depend on Avaya state-of-the-art communications to improve efficiency, collaboration, customer service and competitiveness.

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