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Nuance and Cisco

Combining Technologies and Services to Create High-Value Business Solutions that Transform the Way Companies Work With Their Customers

Nuance and Cisco:
Bringing Voice to the Human Network

Nuance self-service solutions deployed on Cisco’s Customer Voice Portal (CVP) combine the power of open standards with intelligent application development and management software. By providing enhanced call control, platform management and reporting services, Nuance and Cisco give enterprises a high-performance solution for the contact centre that can deliver world-class customer service and increase customer satisfaction and overall business profitability.

For organisations with complex and evolving customer care operations who are committed to earning happy, loyal customers, Nuance provides tailored phone-based customer service solutions that enable intuitive and pleasing service interactions between companies and their customers. Unlike point solution vendors or broadly-focused consultancies, Nuance combines an unmatched understanding of real customer data and proven expertise with Cisco customer service technologies to deliver intelligent customer service interactions.

  • Nuance is a certified member of the Cisco CVP ATP programme
  • Cisco Unified Voice Portal combines open standards support with intelligent application development
  • Advanced communications capabilities maximise agent and contact centre productivity
  • Using advanced collaboration tools and rich media leads to more up-sell and cross-sell opportunities

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Cisco customer contact solutions provide an open, strategic platform for transforming customer care from simple phone transactions to unique, rich experiences that can be customised to address the needs of individual customers.

Nuance is the global leader in contact centre automation solutions for happy, loyal customers via speech technologies, application development and systems integration for Cisco voice platforms. We have one of the largest teams available of voice user interface designers, graphic user interface designers, speech scientists, solution architects, application developers and systems integrators. Our specific experience deploying Cisco Voice Portal and designing in Cisco CVP Studio assures you the people, process and technology required for the solution to achieve your contact centre goals.

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