Nuance Recognizer is the software at the core of our contact centre automation solutions. With Nuance Recognizer, you can consistently deliver a great customer service experience while improving your self-service system’s containment rate. It delivers the industry’s highest recognition accuracy as it encourages natural, human-like conversations – the conversations that create more satisfying interactions with your customers.
How we help your contact centre automate calls
Nuance Recognizer whitepaper
Dragon NaturallySpeaking is the world’s best-selling speech recognition software for the computer. Create documents, spreadsheets and email simply by speaking. It’s three times faster than typing and delivers up to 99% accuracy. Control your computer by voice to open applications, create files, search the web, schedule meetings and more. Dragon is the ideal solution for busy professionals who want to work faster and smarter.
Speech recognition drives efficiency and cost savings in clinical documentation by turning clinician dictations into formatted documents – automatically.
Using front-end speech recognition, clinicians dictate, self-edit and sign transcription-free completed reports in one sitting – directly into a RIS/PACS system or EHR. Front-end speech recognition also allows doctors to quickly navigate from one section of the EHR to another…saving valuable time.
Using background speech recognition, medical transcriptionists (MTs) edit speech-recognised “first drafts” resulting in up to 100% gains in MT productivity when compared to traditional transcription.
