For over 20 years, Nuance has partnered with thousands of companies to deliver customised solutions that address their unique industry challenges.
Regulatory and customer care challenges abound, but so do opportunities to differentiate through unique personalisation, enhanced security and investments in creative strategies to meet the demands of today’s mobile consumers.
In today’s always-on world, customers expect banks to make life easier for them – providing the information they need, when they need it and on the channels they prefer.
As the housing market improves and new loans flood the system, effective borrower communication is essential for origination to loss mitigation – and everything in between.
Trust and personal service are key, but costs can be prohibitive unless the right strategies are in place. Demonstrate your commitment to customer care without breaking the bank.
Increasing contact volume is driving the cost of service higher while companies are aggressively courting customers to switch providers. To compete in managing customer interactions, you must differentiate yourself with the best possible customer service experience.
Until recently, customer service for utilities was mostly about late payment reminders or responding to a power outage. Today, there’s a greater emphasis on meaningful customer interaction and engagement across digital channels via intuitive self-service.
Engage with customers at each interaction along their journey by providing easy access to reservations, schedules, itinerary changes and other service options that streamline their travel experience – and keep them coming back.
It only takes one substandard interaction to lose a customer. From improving the online shopping experience with virtual assistants to enhancing delivery and follow-up notifications, we can help you create a seamless branded experience across channels.
Delivering a budget-conscious, effective service experience for your citizens is no easy feat. That’s why our intelligent solutions are built to maximise ROI on taxpayer money while providing easy access to the information people need, when and where they need it.
Provide easy access to information on transportation and city services – while proactively and quickly connecting with your constituents.
Provide easy access to information on taxes, pensions and benefits, citizen service, public security and other government programs – while connecting with citizens and delivering tools to keep the public safe.
ING Romania’s new call center assistant “Maria” redefines the interaction between customers and the call center using Nuance Voice Biometrics and natural language understanding (Nuance Call Steering).
Driving Loyalty with Virtual Assistants
How companies can address evolving consumer expectations for mobile and web interaction with Virtual Assistant.