Redefining customer care, from airlines to X-rays

 

For over 20 years, Nuance has partnered with thousands of companies to deliver customised solutions that address their unique industry challenges.

 

Financial services

Delivering an experience your customers can bank on

Regulatory and customer care challenges abound, but so do opportunities to differentiate through unique personalisation, enhanced security and investments in creative strategies to meet the demands of today’s mobile consumers.

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Banking

In today’s always-on world, customers expect banks to make life easier for them – providing the information they need, when they need it and on the channels they prefer.

Mortgage

As the housing market improves and new loans flood the system, effective borrower communication is essential for origination to loss mitigation – and everything in between.

Insurance

Trust and personal service are key, but costs can be prohibitive unless the right strategies are in place. Demonstrate your commitment to customer care without breaking the bank.

 
Telecommunications

Connecting your customers to the best experience

Increasing contact volume is driving the cost of service higher while companies are aggressively courting customers to switch providers. To compete in managing customer interactions, you must differentiate yourself with the best possible customer service experience.

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What our customers are saying

Utilities

Powering a better experience for your customers

Until recently, customer service for utilities was mostly about late payment reminders or responding to a power outage. Today, there’s a greater emphasis on meaningful customer interaction and engagement across digital channels via intuitive self-service.

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Travel & Transportation

Moving experiences for today’s travelers

Engage with customers at each interaction along their journey by providing easy access to reservations, schedules, itinerary changes and other service options that streamline their travel experience – and keep them coming back.

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Retail

Delivering customers for life

It only takes one substandard interaction to lose a customer. From improving the online shopping experience with virtual assistants to enhancing delivery and follow-up notifications, we can help you create a seamless branded experience across channels.

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Government

Engaging your citizens in a way that serves them

Delivering a budget-conscious, effective service experience for your citizens is no easy feat. That’s why our intelligent solutions are built to maximise ROI on taxpayer money while providing easy access to the information people need, when and where they need it.

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Regional & Local Government

Provide easy access to information on transportation and city services – while proactively and quickly connecting with your constituents.

Central

Provide easy access to information on taxes, pensions and benefits, citizen service, public security and other government programs – while connecting with citizens and delivering tools to keep the public safe.

Resources

Diving deeper into industry expertise for your customers

Video

ING Romania
ING Romania’s new call center assistant “Maria” redefines the interaction between customers and the call center using Nuance Voice Biometrics and natural language understanding (Nuance Call Steering).

Whitepapers

Driving Loyalty with Virtual Assistants
How companies can address evolving consumer expectations for mobile and web interaction with Virtual Assistant.

We understand the demands of your industry. Let’s work together to meet them.

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