At Nuance, we help top retailers ensure the customer service support they provide lives up to their brand. Whether enhancing the online shopping experience, engaging customers with important delivery information or simplifying account management, you can count on our service experience to transform your service experience.
It’s fairly simple: Your customers want a pleasant experience when purchasing products from your business. So don’t waste their time. Make it easy to find the product they want, streamline the ordering process and keep your customers posted as it’s shipped to their front door. It really is that simple.
Loyal customers are your lifeblood, so give them quick and simple self-service options when they need to manage their account. Our solutions cost-effectively deliver what your customers to boost your company’s bottom line.
See how we’ve helped industry leaders drive real-world results.
Acer drives service improvements with a natural language speech solution on Nuance’s hosted IVR platform.
This case study explains why Kaspersky launched Lena, a virtual assistant on the Web for their German market, followed by Sasha for the US and Canadian markets. The solution provides both customers service and sales support.
Large computer systems retailer
Read how this retailer was able to decrease their call abandon rate by 19% with improved call flow from natural language call steering.
Nuance professional services deliver self-service solutions that improve the customer experience while lowering your costs – so you can focus even more on your brand, your customers and your products.