Customer service knowledge to help you succeed.

Use the search tools below to find case studies, white papers, demos and other resources that demonstrate how Nuance helps address your customer service challenges.


Case Study
Case Study

Learn how Deutsche Bahn’s customers embrace text-to-speech and Vocalilzer TTS technology is as effective and flexible as voice talent for announcements.

Case Study
Case Study

Acer America drives service improvements with a natural language speech solution on Nuance’s hosted IVR platform.

Case Study
Case Study

Learn how Aeroflot, the leading Russian airline, replaced their touchtone IVR with a natural language Call Steering solution and speech tasks for pre-booking information

Case Study
Case Study

Learn about how a growing U.S. utility company implemented a new IVR system with outbound functionality.

Case Study
Case Study

Julie, Amtrak’s automated customer service representative, gets callers “on board.” With speech, Amtrak could provide both a great self-service experience and reduce calls to agents, enabling them to spend more time assisting callers with complex questions.

Case Study
Case Study

Australia’s national statistics agency reaps the reward of a blended call automation solution to assist a massive recruitment drive.

Case Study
Case Study

Get an inside look at how Nuance’s Voice biometric solutions enable cost-effective, multi-factor authentication solutions for one of Israel’s largest contact centers

Case Study
Case Study

Barclays Wealth and Investment Management is using Nuance text-independent FreeSpeech in their call center to offer high-net-worth clients exceptional level of service with fast and friendly authentication

Case Study
Case Study

Nuance and ENERGEX partner to deliver an efficient and scalable customer service solution.

Case Study
Case Study

Recognizing the opportunity to reduce the volume of calls handled by contact center agents, GE Money invested in intelligent call routing technology and self-service applications.

Case Study
Case Study

Learn about how HypoVereinsbank, one of Germany's largest private banks, boosts call center efficiency and customer satisfaction with a Nuance speech-driven telephone banking system

Case Study
Case Study

This case study explains why Kaspersky launched Lena, a virtual assistant on the Web for their German market, followed by Sasha for the US and Canadian markets. The solution provides both customers service and sales support.


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