If you spend more time on data entry than client acquisition and service, your bottom line will suffer. Nuance helps automate the busy work so you can focus on helping people.
With speech recognition software, you can complete paperwork faster and easier by voice instead of typing. Simply talk and the words appear on the screen. In addition, on-the-go claims agents and adjusters can dictate notes into any Nuance-certified handheld device for automatic transcription when you sync with your PCs back at home or at the office.
Nuance provides tailored, phone-based Customer Service Solutions that are helping leading insurance companies deliver cost-effective and differentiated service by quickly routing callers to their correct destination, securely authenticate themselves and receive service from knowledgeable contact centre agents equipped with caller-relevant data.
Whether it’s processing claims more efficiently or raising the bar for customer service, insurance agents & brokers need smart solutions for PDF, document scanning, document management and OCR to help them regain control over paper-intensive processes, billing and regulatory/administrative processes. Nuance helps insurance professionals achieve exceptional efficiency along with significant cost savings, greater security, improved traceability and increased productivity.