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Dragon for Insurance

Increase Claims Handling Speed and Efficiency with Speech Recognition Software

Streamline the Claims Processing Workflow

Claims documentation inefficiencies are causing rapid cost escalation for insurance carriers of all types and sizes. In fact, field agents and adjusters — who spend as much as 50% of their day typing reports and documentation — are finding it increasingly difficult just to meet claims quotas. Lengthy manual input for forms and reports slows down response to customer claims, compromises the quality and thoroughness of required documentation and triggers low morale and high employee turnover. Fortunately there’s a better way. Dragon NaturallySpeaking speech recognition software dramatically reduces the time it takes to complete documentation, speeding-up claims processing and saving agents several hours per work day. With Dragon, field agents and adjusters can dictate documents three times faster than typing — with up to 99% accuracy — using most Windows-based applications. They can use simple commands to control their PC desktop and applications entirely by voice. They can even use a digital voice recorder to capture notes in the field and Dragon will automatically transcribe the audio files when they connect to their PC. What’s more, insurance carriers can deploy Dragon broadly to speed-up documentation turnaround without changing current business processes, existing applications or deployed information systems. It’s a proven, effective way to increase agent productivity and satisfaction for improved customer service and lower employee turnover.

Empowering Claims Agents to Work Smarter and Faster

  • Cut documentation time by up to 50% so agents can complete more claims each day
  • Increase mobile productivity by dictating into a  digital voice recorder for later transcription
  • Improve report quality by enabling adjusters to capture more detailed notes in the field
  • Speed-up claims processing for improved customer service and better retention rates
  • Curb agent burnout and drive down turnover by enabling faster completion of claims documentation
  • Streamline the claims processing workflow for enhanced efficiency
  • Reduce or eliminate the need for high-cost transcription services
  • Achieve rapid ROI — often in as little as one year


Cut Documentation Completion Time
Enable claims agents and adjusters to turn voice into text with up to 99 percent accuracy using virtually any Windows-based application. Dragon 11 enables agents to create documents three times faster than most people type.

Improve Report Quality
Replacing the frustrating process of typing with the ability to complete reports by voice encourages claims agents to enter more detail. In addition, enabling agents to dictate session notes while they are still fresh in their minds leads to more complete, detailed documentation.

Streamline the Claims Processing Workflow
With Dragon, preparing claim reports and documentation is three times faster than typing, saving each claims agent several hours per day — which doesn’t even factor the time saving s of automating certain tasks within the process. As a result, claims are processed more quickly for improved customer service. Plus, adjusters are able to handle a higher volume of claims and do so with greater thoroughness and higher quality.

Send and Manage Email
Like most professionals, claims agents and adjusters are bombarded with email every day. By enabling agents to compose, send and manage email entirely by voice, Dragon delivers dramatic productivity gains so they can get more done in any given working day.

Increase Productivity on the Go
Enable claims adjusters and agents to be more productive on the go by dictating field notes into a handheld digital recorder; Dragon 11 will automatically transcribe the audio files of their voice when they connect the recorder to their PC. With Dragon, time spent on the road or off site doesn’t have to mean even later nights at the office catching up on work. Agents can use in-vehicle and other formerly unproductive time to dictate notes, reports and other documents — safely and accurately.

Use Dragon for Claims Litigation, Too
In addition to core claims staff, litigation departments of major insurance companies are using Dragon for creating data related to legal services. By dictating with Dragon instead of typing in text, litigation departments can significantly reduce or even eliminate their text processing function for big cost savings.

Reduce Burnout
Help claims agents and adjusters achieve better work/life balance by dramatically reducing the time it takes to complete claims documentation. Address costly turnover by giving these employees the tools they need to handle more claims in a given day. By reducing tedious administrative tasks and fatigue, Dragon helps to increase job satisfaction and reduce turnover.

Manage Large User Networks
Dragon 11 offers administrative tools to manage large user populations. Organisations with large deployments can centrally manage voice profiles, custom vocabularies and multiple installations. Robust security and configuration options enable administrators to control Dragon usage across the enterprise.


Home Inventory:
“I am a small business owner, which in these times is tough on us little guys. We have to cut corners wherever we can. My business is very unique and requires custom software, built around Microsoft Excel. I inventory homes and businesses for insurance and asset management purposes. Before Dragon, I had to have two people to handle a job. One to photograph the items and describe them, and the other to do the typing. I read about Dragon and thought I would give it a try. It worked beyond my expectations. I use a Plantronics wireless headset which connects with my laptop. I, by myself, am able to photograph the items while dictating the description, while leaving my laptop in the centre of the room (sometimes in another room). This saves me time as well as the expense of hiring someone to do the typing. Thank you for this wonderful creation. I have been a customer for 5 years and will continue to be for many years to come.”
Jessica Vance:
“As a commercial property appraiser, I have the latest version [of Dragon] with Bluetooth wireless mic and am amazed at the improvements in accuracy and speed. Where much narrative is required, Dragon voice-activated software is more efficient than the old "one-key-at-a-time" method of transcription. As usage increases, accuracy and speed increases.”
A part-time transcriptionist:
“I now work part time for a transcription company where I have to transcribe and type down what I hear for insurance companies. Dragon software has saved my sanity as well as my eyes and hands. I sit and type at least six hours a day and if I did not have Dragon software to help me, I would never be able to finish the work assigned to me. The new version learns at an exceptional rate and very rarely makes mistakes. I could not survive without it.”

L. Buford:
“I searched the Internet and found a company that was looking for transcribers to work from home. I applied and started doing assignments for this company. The pay was determined by the amount of words for each assignment. The more assignments I could turn in, the more I could earn. I was typing investigation reports for Workers' Comp insurance companies. Although I type over 100 wpm, the repetitive motion was again causing me problems. I heard about Dragon NaturallySpeaking and wanted to see if that would help me. Once I started using it and the programme became more adapted to my voice, I was able to take on more assignments and as a result, I dramatically increased my income. All I had to do was sit back, listen to the dictation and repeat what was said! It doesn't get any better than that!!”


Insurance: Before and After
This video depicts a typical claims officer struggling to keep up with his quota of claims reports, until he discovers the productivity benefits of Dragon NaturallySpeaking.

White papers

Increase Claims Handling Speed and Efficiency with Speech Recognition
This white paper explains how organisations are using speech recognition solutions to streamline the claims process. Replacing manual data entry with speech recognition saves each claims agent several hours per work day. Because claims are processed much faster, adjusters can handle more claims with higher quality. Faster report creation means faster response to customer claims.

Technical Support
For Customers
Preparing reports with Dragon is three times faster than typing, saving each claims agent several hours per day. Claims are processed faster so adjusters can handle more claims with higher quality. Some insurance carriers have been able to cut documentation completion times by 50-80%! 
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