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Frequently Asked Questions


Availability

Q: What is Dragon Drive! Messaging?

Q: In which BMW models is Dragon Drive! Messaging available?

Q: What is required to have Dragon Drive! Messaging available in my new BMW?

Q: How can I find out if my BMW supports Dragon Drive! Messaging?

Q: Which smartphones support Dragon Drive! Messaging?

 

Getting Started

Q: What is required in order to start using Dragon Drive! Messaging in my vehicle?

Q: How can I activate Dragon Drive! Messaging?

Q: How can I start the free 60 day trial phase?

Q: Can I repeat the trial phase?

Q: Can I activate Dragon Drive! Messaging also online or via the BMW hotline?

Q: What if there isn't a 'Dictate text' function on the screen?

Q: What if I did not validate my email address within the validation period?

Q: Can I immediately start using Dragon Drive! Messaging?

Q: How long is the test period?

Q: Is the test period really free of charge and non-binding?

Q: Are all Dragon Drive! Messaging functions available during the 60 days free trial period?

Q: How can I subscribe to Dragon Drive! Messaging after the test period?

Q: What if I didn't receive a confirmation e-mail after activation or subscription?

Q: What if I missed subscribing to the service before the free trial period ended?

Q: What if I missed renewing my subscription?

Q: How can I cancel my subscription to Dragon Drive! Messaging?

Q: How can I change the communication e-mail address?

Q: What should I do when the vehicle with my Dragon Drive! subscription is transferred to another owner, e.g. if I sell my car?

Q: How can I activate Dragon Drive! Messaging when I buy a used car?

Q: Can I use the same Dragon Drive! Messaging subscription in different vehicles?

 

Data Privacy

Q: Why do I need to provide my email address for activating the service?

Q: Does the system collect speech data?

 

Using Dragon Drive! Messaging

Q: What can I do to achieve optimal recognition results?

Q: Does the system recognise strong accents?

Q: Is there a restriction to the length of the message?

Q: Can I format my message?

Q: Which languages are supported by Dragon Drive! Messaging?

Q: In which countries is Dragon Drive! Messaging available?

Q: Can multiple drivers use Dragon Drive! Messaging in the same vehicle?

Q: Can other drivers using Dragon Drive! Messaging from my vehicle read my messages or send messages on my behalf (my e-mail account)?

Q: Can co-passengers also dictate messages?

Q: Which email address will be used as sender?

Q: What if I want to dictate a message outside of my vehicle?

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