Nuance VocalPassword


Nuance VocalPassword verifies a speaker during an interaction with a voice application such as an IVR or a mobile app. It compares a single repetition of a passphrase to the voiceprint that is stored in the system’s database. It can do this in any language, with any accent, and any call-quality.

Better call experience.
Better security.

With VocalPassword, authenticating to an IVR or a mobile app is as easy as speaking “My voice is my password.” The user doesn’t need to remember anything, or carry sensitive information with them. It gets them faster to the purpose of their call or puts them one step nearer to completing a transaction.

And by design, it sidesteps all the traditional security problems with information-based verification. It’s immune to current fraud techniques and enables companies to store voiceprints of known fraudsters to proactively prevent fraud from occurring.

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at a glance.

  • Flexible multi-engine design delivering text dependent, text independent and text prompted voice verification
  • Language and accent independent
  • Unsurpassed algorithmic accuracy proven by third parties
  • Web Service interface, VoiceXML
  • Multi-site scalability and high-availability
  • Proactive fraudster detection
  • Anti-spoofing capabilities that include playback and liveness detection
  • Enhanced customer experience
  • Reduced fraud
  • Improved operating efficiency through increased self-service usage
  • IVR Authentication
  • Mobile App Authentication
  • Web Transaction Verification
  • IT Helpdesk Identity Verification
  • Remote Employee Validation
  • Password Reset
  • Financial Services
  • Telecommunications
  • Government
  • Enterprise Security
  • Insurance
  • Healthcare

How it works.

VocalPassword provides voice platforms, web servers and authentication servers with identity verification capabilities through the use of voice biometric matching engines. Once the customer’s voice is captured speaking the passphrase, the audio is transferred to VocalPassword along with a claimed identity. The captured voice is then compared with the relevant stored voiceprint and a verification result is provided by VocalPassword. In parallel, the captured voice is also compared to a fraudster voiceprint database, also known as a blacklist, to check if the voice belongs to a known malicious individual.

To enroll a voiceprint in VocalPassword the customer is asked to speak the passphrase three times.

To verify an individual, VocalPassword compares the spoken passphrase to the relevant stored voiceprint.

Dive even deeper.

Demos and videos.

Talk to us about VocalPassword and unlock the value of your customer’s voice.

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