Nearly every week we are reminded of the ever increasing security attacks on personal, commercial and government data. However the cost and complexity of implementing security technologies often results in trade-off’s that leave us vulnerable to fraud, identity theft - or worse. For most organizations the result has been more manual intervention, more customer dissatisfaction, and more time and cost taken on less than effective approaches.

Nuance Speaker Verification Solutions eliminate the cost and complexity found in historical approaches by providing security solutions that fit into existing IVR and call centre infrastructures, and that are delivered via devices customers already have – a phone. By adding a layer of voice-based biometric protection, Nuance provides organizations with the best combination of security, convenience and return on investment. Best of all, customers can engage with the system simply by speaking!

Leading Organisations rely on Nuance Speaker Verification Solutions to enhance and automate a wide range of applications.

Already proven in leading financial, corporate and government institutions, Nuance Speaker Verification Solutions use individual voiceprints to authenticate callers and customers. When deployed with Nuance speech recognition and text-to-speech, Nuance Speaker Verification solutions enable rapid implementation of a wide range of applications, including:

Application	Issue	Solution
Secure Web Authentication	Web-based applications rely on PINs and passwords, which are more easily cracked than most people expect. In fact, a recent study by PentaSafe Security Technologies found that nearly two-thirds of people interviewed at Victoria Station in London would divulge a password in exchange for a free pen.	Organizations can add Nuance Verifier to their Web login applications by simply prompting users to call a specified number and speak a challenge word or phrase – completely automatically and completely by voice.
Secure Login by Phone	PIN’s and passwords are high risk, forcing many organizations to add manual approaches to further verify a log-in event (challenge questions.)	Nuance Verifier adds three layers of enhanced security to historical approaches. The PIN and voice must match Challenge questions and voice must match The entire event can be delivered and transacted without manual intervention
Password Reset	Most organizations rely on touch-tone menus – which give fraudsters a perfect way to change the password and lock-up the account for just enough time to do their deeds. The usual approach to enhance security is to use call centre operators – at additional expense to the organization.	Nuance Verifier adds three layers of enhanced security to historical approaches. The PIN and voice must match Challenge questions and voice must match The entire event can be delivered and transacted without manual intervention
Two-Tier Authentication	Most organizations rely on a single tier of security – a password – as their main line of defense against fraud. When additional layers are added, they are usually done by adding manual processes – at significant expense to the organization.	Nuance Speaker Verification, Speech Recognition and Text-to-Speech solutions can be combined to add additional layers of security to a wide range of applications – with high levels of automation and significantly less manual support and intervention.