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With SimplifyScan all your documents can be digitalised as fast and as easily as searchable files. Below are the ways we are here to support and assist you.

Top 5 Knowledgebase Articles

1449 How to receive X-Solutions licences after installing software
1464 X-Solutions products - Pre-installation FAQs
1497 Migrating a licence to a new server
1445 X-Solutions - Transfer configurations to new server
1433 X-Solutions Error: Access to the path is denied
Search the Entire Knowledgebase for More Articles, including User Guides and Product Information.

Top 5 frequently asked questions

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Customer Support Portal

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SimplifyScan Website

Visit our product website.   Here support activation icon

A simple, anonymous, secure process to ensure you received fully-functional software.   Here support download icon

Software updates, drivers, service packs and patches (valid contract needed for downloads)   Here

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Hardware Compatibility

Click for the latest list of devices that have been certified to work with your Nuance product.   Here

Telephone Support

Technical Support

+1 781-565-4045 option 2

For help configuring or problems encountered using your Nuance Desktop Product, call to speak with a Technical Support advisor. Account creation and product registration are required for Technical Support.

Speed Up Support Calls by Creating an Account and Registering Your Product Before Calling.

US Hours: Monday-Friday, 09:00 to 18:00 (EST/EDT)
Phone: +1 781-565-4045 option 2

EMEA Hours: Monday-Friday, 08:30-17:30 (CET/CEST)
Phone: Netherlands +31 (0) 33 711 0655, United Kingdom +44 (0) 208 734 3670

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